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1. Live Chat Software.
Through live support chat service, you cannot just proactively approach your potential clients but can also engage them in a one-on-one conversation. Thus, the seamless text-based conversation lets customers speak out their minds about a particular product and service. This way, you can gather fast, precise and accurate information about your customers’ needs. Using this data, you can design product or services that fulfill your customers’ demands in a real way.
Saved chat histories are another authentic source through which you can learn about your customers’ trends. Comparisons of chat histories will also let you know where your customers had complaints and where did you get conversions.
Post Chat Surveys.
At the end of a chat session, you can offer a post-chat survey to the particular customer with whom you have just ended a live chat session. Although, post chat surveys carry feedback about a recently finished chat session it does provide you with an idea about what your customers wanted and to which extent they are satisfied with your services.
2. Customer Satisfaction.
Thre are many simple ways that you can satisfy your customers. You should start by understanding what a customer needs and what her or his preferences are. You must understand your customer to run a profitable and successful business. Understanding customer needs will help firms to tailor their services or products offerings to address exactly those needs and fulfill them.
For you understand or identify your customer needs better businesses should ask them serious questions, which are proposed by anyone who wishes to get information: why, what, how, when and where. First, businesses need to know why customer intends to buy what he is buying. Secondly, they should understand what exactly prompts or augments their needs so that they decide to buy what they are buying. Third, it is important to know how a typical customer goes about fulfilling his needs. Lastly, businesses should know and understand well as to when and where the customer goes to buy things or services that fulfill his needs.
3. Customers Surveys.
Surveying your customer’s opinions, needs and desires is a great way to enhance your relationship with your customer and, at the same time, glean some key information that will help your business to grow and prosper. Customer surveys should be an important part of your small business Internet marketing plan.
Surveys take many shapes and forms. They can be as simple as a small printed card that is delivered to each customer along with their receipt – in the case of a restaurant or other retail type business. In a professional office setting, like a doctor or attorney or realtor, this may mean a comprehensive questionnaire regarding the services that were rendered.
It is not difficult to design a customer survey that will open a dialogue with your prospects and customers. There are many templates available online to assist you in that regard. You may also engage a telephone survey service to accomplish your survey for you at their 1-800 number. This is relatively inexpensive to do, but it lacks the capability of garnering the customer’s email address in the process. That should always be a goal.
Determining the best survey methodology is not always an easy decision. The starting point is typically the availability and quality of the records list. However, this alone is not necessarily the determining factor. Cost considerations and client relations must also be considered. For many client satisfaction surveys, this will boil down to a choice between telephone surveys and online customer surveys.
Demographic information collected include; ethnicity, dwelling status, income, language spoken and the level of education. You can use this kind of information to determine the patterns of consumer activities based on their socioeconomic makeup.
Demographic information can be used for many applications that are related to understanding your customers. For example, a new retailer who doesn’t his or customers but through demographic information, he can know the kind of goods and services they require. You can use demographic information to find areas that have more customers that may be in need of your services and goods. You can use simple distance radius or drive from where you are situated to get the demographic information about people in that area. You can combine these data with your performance sales and identify the key demographic attributes that will assist you to have the highest number of sales.
5. Loyalty cards and Special Occasions.
You can give your customer bonus, plastic swipe cards or an advantage card. When they shop they will use the points to buy what they love most hence understand them better. Ensure your loyalty program is easy and simple to apply and use. Indicate how this points can be used in exchanges of goods or services. All your customers to use their cell numbers for easy identification and make the process hassle-free.
Thank visitors who frequently visit you by greeting them on special occasions like birthdays, anniversaries, etc. Through this acknowledgment, you will develop an emotional relationship with your loyal customers at a personal level which will trigger positive responses when they visit you next time. Make sure that the greetings are sincere and hearty with a personalized subject line.